Returns Policy

Hey Honey's, 

So you're not happy with your item, don't worry we will sort it for you, stress free and as quickly as possible!!

How to Return

UK & International Returns – How It Works

Returns are easy via our Returns Portal.

Simply:

  • Enter the email address used at checkout to find your order.

  • Select the item(s) you'd like to return and tell us why (your feedback helps us keep improving).

  • Choose your preferred printer-less return option and we'll email you a QR code.

  • Drop off your parcel at your chosen courier location.

  • If you prefer, you can request a printable label within the portal.

Cost of your return and restocking fee will be deducted from your refund for UK orders. For international orders (Europe and Rest of World), a X return and restocking fee will be deducted from your refund.

Returns can take up to 5-7 working days to process once received. Once your return has been processed and approved, your refund will be issued to your original payment method, usually within 14 days of receipt.

You have 14 days from the date your order is delivered to return your items. Returned items must arrive at our warehouse within this timeframe. Returns received outside of this period may not be accepted.

If your return arrives outside of the returns window, our Customer Care team will review it on a case by case basis. 

Return Conditions

To be eligible for a return, all items must be:

  • Unused and in their original condition.

  • Returned with all original tags attached (where applicable).

  • Returned with all branded packaging supplied by The Honey Hut.

If your return does not meet these conditions, it will not be eligible for refund or exchange.

Please note:

Return to Sender Orders

If an order is returned to us by the courier as "Return to Sender" (for example due to an incorrect address, failed delivery attempts or refusal of delivery), it will automatically be refunded once received back at our warehouse. 

Faults & Damages

We hope your order arrives in perfect condition. However, if something isn't right, please contact us as soon as possible.

Faulty or damaged items should also be submitted through our Returns Portal.

Please inspect your order upon delivery and notify us immediately if an item is faulty, damaged or incorrect.

Under the Consumer Rights Act, you may be entitled to a repair, replacement or refund for faulty goods. The Honey Hut reserves the right to inspect the item before determining the appropriate resolution.

Multiple Returns

Returns from different orders cannot be combined into a single parcel.

Each order must be returned separately using its own return authorisation and order number.

Returns received containing multiple orders may experience delays, processing issues or be rejected.

Sale, Archive & Markdown Items

Unless otherwise stated, items purchased at a reduced price, marked as Sale, Final Sale, Archive or otherwise discounted are non-returnable and non-refundable.

This includes:

  • Sale items.

  • Archive products.

  • Final Sale items.

  • Products displayed with a markdown from the original price.

Discounted items may appear throughout the website and not only within the Sale or Archive sections. All sale and markdown purchases are considered final.